Twelfth One, LLC dba Aspen Infusion

Senior Manager of Admissions | Home Infusion Pharmacy | Growth & Leadership Opportunity

Aspen Infusion is seeking a Senior Manager of Admissions to lead our intake and admissions function in a fast-paced, high-volume home infusion environment. This is a strategic leadership role — you'll directly manage our Intake Manager and, through them, guide the broader Intake team, while serving as the key liaison between Admissions and executive leadership on staffing, budget, and workflow initiatives.

If you're a healthcare operations leader who thrives on process improvement, team development, and delivering a seamless patient experience from referral to start of care, we want to hear from you.

Leadership & Team Development

• Lead, mentor, and develop the Intake Manager, with escalation support for Intake Coordinators and Administrative Assistants
• Set operational objectives aligned with business strategy and monitor team performance against KPIs
• Conduct performance reviews and build a culture of accountability and continuous improvement
• Oversee staffing, scheduling, and workload distribution across the admissions team

Process & Workflow Optimization

• Own the end-to-end referral flow: registration, insurance verification, copay collection, and documentation
• Identify and implement process improvements to streamline and scale intake operations
• Resolve escalated patient and referral source issues with sound judgment
• Report on admissions and customer service performance to the COO
• Monitor department spend against budget

Cross-Functional Collaboration

• Partner with Sales leadership to strengthen referral source relationships
• Coordinate with Billing/Revenue Cycle, Pharmacy, and Nursing to ensure consistent, patient-centered service
• Recruit, hire, and develop admissions staff alongside HR

Compliance & Quality

• Ensure department operations meet or exceed accreditation and regulatory standards
• Support Performance Improvement initiatives and inspection readiness

Leadership & Operational Competencies:

• Customer Service — Navigates difficult situations with professionalism; responds promptly and proactively to patient and referral source needs
• Delegation — Matches responsibility to the right person; empowers staff to work independently while maintaining accountability
• People Leadership — Involves the team in planning and process improvement; provides consistent feedback; develops staff skills and fosters growth
• Problem-Solving — Identifies issues early, gathers and analyzes information effectively, and drives sound decisions — even under pressure
• Teamwork — Balances individual and team priorities; gives and receives feedback openly; puts team success first

What You Bring:

• 5+ years of experience in intake, admissions, or customer service operations within healthcare, home infusion, or specialty pharmacy
• 2+ years in a supervisory/management role overseeing other leaders (managing managers)
• Strong proficiency in Microsoft 365 (Outlook, Word, Excel, SharePoint) and Microsoft Teams
• Experience with Paylocity and/or CareTend a plus
• Excellent organizational, delegation, and decision-making skills
• A 4-year degree is preferred but not required — equivalent experience will be considered

Physical Requirements:

Ability to stand, walk, and sit for extended periods; occasional lifting up to 30 lbs; close and distance vision required.
Aspen Infusion is an equal opportunity employer. Reasonable accommodations available for individuals with disabilities.

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